Zosa Privacy Policy

1. Introduction

At Zosa World Limited, we recognise and respect the importance of protecting your privacy. This privacy policy describes how we collect and process your personal data (“Personal Information”) when you visit or use www.zosa.world or use our other avenues of social media (individually or collectively, “Website”), as well as when you interact with us via email, telephone, post, SMS, and social media, or when you purchase products from us via our website. Please note that this Privacy Policy may change depending on legislative or self-regulatory requirements, so we advice users to check it regularly. 

By accessing the Website, you acknowledge this Privacy Policy and agree to be bound by the terms henceforth, the Terms of Use, and any other terms or policies we post on the Website. If there is anything you do not understand, please email any inquiry to atelier@zosa.world.

1. Your rights

You may, in certain circumstances, have rights in relation to the personal data that we hold about you. These may include the rights to access, correct, delete, restrict, or object to our use of, or the processing of your personal data. You have the right to request a portable copy of your personal data in a usable electronic format. Where you have provided your consent to any use of your Personal Information, you cna withdraw this consent at any time.

We encourage you to contact us to update or correct your information if it changes or if the personal data we hold about you is inaccurate. You can exercise your right to rectify or request a complete removal of your information by emailing us at atelier@zosa.world. 

3. When we collect your Personal Data

The sources of the personal data we process are:

• Account registration when you sign up for our mailing list
• Communicating with our client team when you email us directly
• Data collected from cookies when you visit our website
• Subscribing to The Curator’s Club

4. What Personal Data do you provide for us

• Contact information - e.g., name, telephone number, email address, billing address, shipping address, type of address, payment method
• Account details - e.g., username and password, purchase history, marketing preferences per channel
• Personal details - e.g., gender, hometown, date of birth

5. What Personal Data is automatically given to us

• The IP address of the device you use to connect to the internet
• The unique identifiers of your device
• Your browser characteristics
• Your device characteristics
• Your operating system
• Your language preferences
• Dates and times of your visits to our Website

6. How we use your Personal Data

• To fulfil a product order
• To process transactions or handle enquiries in one of our stores or concessions
• To communicate with you about the status of your order
• To communicate with you about products, promotions, or other topics that we believe may be of interest to you
• To personalise online content and experiences to you
• To send you product updates or warranty information
• To advertise our products to you
• Where we need to comply with a legal or regulatory obligation

7. De-identified, anonymised, or aggregate data

We may use Personal Information to generate and use de-identified, anonymised, or aggregate data for various purposes (‘De-identified data’). De-Identified Data cannot reasonably be used to identify you. We will maintain and use De-Identified Data only in de-identified, anonymous, or aggregate form and will not attempt to re-identify such data, except as permitted by applicable law. 

8. Who we share the data with

• Google analytics - a web analytics service provided by Google Inc.
• Gmail - messages sent by users for contact purposes are stored in this service